Terms of Access

Last update: 21 October 2024

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This Site is owned by Manawaū Limited trading as TE HONO KI MANAWAŪ (referred to as “TE HONO KI MANAWAŪ”, “we”, “us”, or “our”), New Zealand Limited company NZBN 9429051360078. TE HONO KI MANAWAŪ currently provides an alternative therapeutic service (“Services”) online and in person, via the TE HONO KI MANAWAŪ Site(s) (the “Sites” or “Site”) to individuals who use our Sites or purchase our in-person Services (hereafter referred to as “Clients”, “Whaiora”, “you”, or “your”). The following Terms and Policies, as amended or modified periodically (the “Terms of Access”), govern your use of our Services and Sites.

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​By clicking “I accept”, or by using our Sites or Services, you acknowledge that you are 18 years of age or older (or of your jurisdiction’s required legal age to form a legally-binding contract) and that you have read, understood and agree to be bound by these Terms of Access. If you do not wish to be bound by, and comply with, these Terms of Access, you should not access or otherwise use our Sites or Services.

 

​TE HONO KI MANAWAŪ may modify these Terms of Access at any time, at our sole discretion, and such modifications shall be effective immediately and supersede all previous Terms of Access on our Sites or your notification of such amendments. You agree to review these Terms of Access periodically, and your continued use of our Sites or Services shall be deemed as conclusive and full acceptance of any modified Terms of Access.

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​​By viewing this Site or anything made available on or through this Site, including but not limited to programs, products, services, packages, opt-in gifts, free downloads, videos, webinars, blog posts, e-newsletters, consultations, emails, social media and/or other communication (collectively referred to as the "Site" or “Sites”), you are agreeing to accept all parts of these Terms of Access. Thus, if you do not agree to the Terms of Access, STOP now, and do not access or use this Site.

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1. FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY.

   • The information provided in or through this Site is for educational and informational purposes only and solely as a self-help resource for your personal use.

2. THIS SITE DOES NOT PROVIDE MEDICAL ADVICE.

   • The information, including but not limited to, text, graphics, images and other material contained on this Site are for informational purposes only. No material on this Site is intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this Site.

3. PERSONAL RESPONSIBILITY.

   • You aim to accurately represent the information provided to us on or through our Site. You acknowledge that you are participating voluntarily in using our Site and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this Site, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from my Site to your life, family or business.

4. NO GUARANTEES.

   • My role is to support and assist you towards attaining your personal aspirations, but your success depends primarily on your own effort, motivation, commitment and follow-through. I cannot predict and I do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual's results depend on their unique journey, story, background, dedication, desire, motivation, actions, and numerous other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Site or Service purchased and provided.

5. TESTIMONIALS.

   • I present real world experiences, testimonials, and insights about other people's experiences with my Site for purposes of narration only. The testimonials, examples, and photos used may, at times, be of actual clients and results they personally achieved, or they are comments from individuals who can speak to my character and/or the quality of my work. Any information, testimonial, photos are given with consent from you prior to presenting on this Site. They are not intended to represent or guarantee that current or future clients will achieve the same or similar results; rather, these testimonials represent what is possible for illustrative or examplary purposes only.

6. ASSUMPTION OF RISK.

   • As with all situations, there are sometimes unknown individual risks and circumstances that can arise during use of my Site that cannot be foreseen that can influence or reduce results. You understand that any mention of any suggestion or recommendation received on or through my Site is to be received at your own risk, with no liability on my part, recognizing that there is a rare chance that illness, injury or even death could result, and you agree to assume all risks and take personal responsibility for any perceived or actual energy or information received and/or exchanged.

7. LIMITATION OF LIABILITY.

   • By using this Site, you agree to absolve me of any liability or loss that you or any other person may incur from use of the information, products or materials that you request or receive through or on my Site. You agree that I will not be liable to you, or to any other individual, company or entity, for any type of damages, including direct, indirect, special, incidental, equitable or consequential loss or damages, for use of or reliance on my Site. You agree that I do not assume liability for accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease or condition or issue, or any other type of loss or damage due to any act or default by me or anyone acting as our agent, consultant, affiliate, joint venture partner, employee, shareholder, director, staff, team member, or anyone otherwise affiliated with my business or me, who is engaged in delivering content on or through this Site.

8. INDEMNIFICATION AND RELEASE OF CLAIMS.

   • You hereby fully and completely hold harmless, indemnify and release me and any of my agents, consultants, affiliates, joint venture partners, employees, shareholders, directors, staff, team members, or anyone otherwise affiliated with my business or me from any and all causes of action, allegations, suits, claims, damages, or demands whatsoever, in law or equity, that may arise in the past, present or future that is in any way related to my Site.

9. NO WARRANTIES.

   • I make no warranties related to the performance or operation of my Site.  I make no representations or warranties of any kind, express or implied, as to the information, content, materials, programs, products or services included on or through the Site. To the full extent permissible by applicable law, I disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

10. ERRORS AND OMISSIONS.

    • Although every effort is made to ensure the accuracy of information shared on or through this Site, the information may inadvertently contain inaccuracies or typographical errors. You agree that We are not responsible for the views, opinions, or accuracy of facts referenced on or through my Site, or of those of any other individual or company affiliated with my business or me in any way. Because scientific, technology and business practices are constantly evolving, you agree that We are not responsible for the accuracy of my Site, or for any errors or omissions that may occur.

11. NO ENDORSEMENT.

    • References or links in my Site to the information, opinions, advice, programs, products or services of any other individual, business or entity does not constitute my formal endorsement. We are merely sharing information for your own self-help only. We are not responsible for the Site content, blogs, e-mails, videos, social media, programs, products and/or services of any other person, business or entity that may be linked or referenced in my Site. Conversely, should my Site link appear in any other individual's, business's or entity's Site, program, product or services, it does not constitute my formal endorsement of them, their business or their Site either.

12. AFFILIATES.

    • From time to time, I may promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with mine.  In the spirit of transparency, I want you to be aware that there may be instances when I promote, market, share or sell programs, products or services for other partners and in exchange I may receive financial compensation or other rewards. Please note that we are highly selective and will only promote partners whose programs, products and/or services we personally know, respect and who have the relevant experience to support the services promoted on this Site. At the same time, you agree that any such promotion or marketing does not serve as any form of endorsement whatsoever. You are still required to use your own judgment to determine that any such program, product or service is appropriate for you. You are assuming all risks, and you agree that we are not liable in any way for any program, product or service that we may promote, market, share or sell on or through this Site.

13. CODE OF HEALTH AND DISABILITY SERVICES CONSUMERS' RIGHTS​​​

    • TE HONO KI MANAWAŪ abides by ​ the Code of Health and Disability Services Consumers' Rights ("the Code"), which establishes your rights as a consumer, and the obligations and duties of TE HONO KI MANAWAŪ to comply with the Code where and when applicable. Please follow the link to review the Code.

14. PAYMENT

    • You agree to pay all applicable costs and taxes in relation to your purchase of TE HONO KI MANAWAŪ Services prior to, or on the day of, arrival, and further, you authorise TE HONO KI MANAWAŪ to charge you for such Services using your preferred payment method. All costs are chargeable in New Zealand Dollars and are non-refundable, except as required by law, or as detailed below under “Refund Policy”. Credit card and/or bank charges and foreign exchange rates are beyond TE HONO KI MANAWAŪ control and we are in no way responsible for these. You are responsible for providing us with complete and accurate billing and contact information, and we may suspend, cancel or terminate Service if payments are declined.​​​​

15. REFUND POLICY​​

    • We have a no refund policy. We do not provide refunds if you don't show up or choose not to attend your session. However, we will review on a ‘case-by-case basis’ in certain circumstances that are completely out of your control, fair and reasonable considerations.

16. CANCELLATIONS​

    • Please notify us by phone call (leave a message if unavailable), text or email of cancellation within 48 hours of service.  Whilst we do not provide refunds, as per clause 15. above, any cancellations will be reviewed on a case-by-case basis, with the option to reschedule within 1 month.​

17. ACCURACY OF INFORMATION

    • We strive to provide a high level of accuracy of published information on our Site, however, we from time to time there may be technical inaccuracies or typographical errors. We will aim to update, correct or change information without notice. TE HONO KI MANAWAŪ assumes no responsibility for errors or omissions on the Site or in documents referenced by, or linked to, the Site.

18. COMPLAINTS PROCESS​

    • Effective service delivery is paramount for fostering trust and peace of mind among clients. At TE HONO KI MANAWAŪ, we acknowledge that not every experience will meet expectations, and we are committed to addressing any dissatisfaction promptly and constructively. Our dedicated resolution process is designed to identify and resolve concerns related to our services, including those provided in person, via email, by phone, or through our Site.

    • If you have encountered any issues, whether regarding the clarity of communication, the way you were treated, or specific services paid for, we invite you to bring these matters to our attention. We value your feedback, as it serves as an essential component of our continuous improvement efforts. Your personal safety is paramount throughout the duration and investment of your time in connection with us.

    • To facilitate the resolution process, please contact us in writing via email at support@tehonokimanawau.com.

    • When submitting your complaint, please include your name, email address, company name (if applicable), and your phone number. This information will enable us to address your concerns efficiently and effectively.

    • Upon receiving your complaint, our intention is to acknowledge it within 5 working days and provide a substantive response within 10 working days. We recognize that, in some instances, additional time may be necessary, particularly if your complaint involves multiple issues. In such cases, we will inform you of the extended timeframe and keep you updated on the progress.

    • In our assessment of complaints, we approach each matter with an open mind and a commitment to understanding your perspective. We aim to identify any mistakes and rectify them where possible. We strive to be fair in our evaluations and to maintain a respectful dialogue, acknowledging the validity of your concerns.

    • To assist us in the resolution process, we ask that you clearly articulate the grounds for your complaint and provide any requested information. Mutual respect and honesty are essential; by treating each other with courtesy, we can foster a constructive communication environment.

    • The personal information you provide will be used strictly and solely for the purpose of addressing your complaint and not for any other purpose. We are committed to maintaining confidentiality and will not disclose this information except when legally obligated to do so, such as in situations mandated by the Privacy Act 1993.

    • At TE HONO KI MANAWAŪ, we are dedicated to creating a responsive and respectful environment for all clients. Your feedback is invaluable in helping us enhance our services and ensure that every interaction is positive and productive. We look forward to hearing from you and resolving any concerns you may have.

19. PRIVACY PROTECTION SAFEGUARDS

    • In an increasingly digital world, the protection of personal information has become paramount. TE HONO KI MANAWAŪ recognizes the significance of privacy and is dedicated to upholding its responsibilities under the Privacy Act 2020. Our commitment to safeguarding your information is reflected in our comprehensive Privacy Statement, which outlines how we collect, use, and disclose your personal data.

    • When you engage with our Site, you provide us with valuable information. This includes not only basic personal details such as your name and contact information but also sensitive data like health and/or payment information. Our collection of this data is essential for payment only. While you have the option to withhold certain information, doing so may limit your ability to fully utilize our services.

    • TE HONO KI MANAWAŪ employs various methods to gather your information. This includes data you voluntarily provide during interactions, such as when completing our online booking form or communicating with us in person. Additionally, we may receive information from third parties, including individuals or organizations that express concerns or complaints or are submitting referrals to our services on your behalf. Such practices ensure that we have a comprehensive understanding of your requirements and can tailor our services accordingly.

    • It is important to note that by using our Services, you consent to the collection and use of your information as outlined in our Privacy Statement. We may update this document periodically to reflect changes in our practices or legal obligations, and we encourage you to review it regularly.

    • In conclusion, TE HONO KI MANAWAŪ is committed to protecting your privacy and ensuring that your information is handled with the utmost care. Our adherence to the Privacy Act 2020 and our transparent practices are designed to foster trust and confidence in our services, allowing us to better serve your needs while respecting your privacy.

20. HOW WE COLLECT AND PROTECT YOUR PERSONAL INFORMATION​

    • At TE HONO KI MANAWAŪ, safeguarding your information is of paramount importance. We implement organizational measures designed to ensure the security and confidentiality of your personal data. Our approach includes the use of a client management system (CMS). We are committed to maintaining the integrity of our systems through regular updates and patches to address known security vulnerabilities. 

    • When you provide personal information through our Sites, we take extensive precautions to protect that data both online and offline. Despite these measures, it is important to acknowledge the inherent risks associated with internet technologies. Consequently, while we strive to ensure the security of your information, TE HONO KI MANAWAŪ cannot guarantee absolute security for any data transmitted to us. Users are encouraged to submit information at their own risk. In the event of a security breach, we are committed to fulfilling our obligations under the Privacy Act.

    • Your information is securely stored within our customer management system (CMS), and we take reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, it is crucial to recognize that certain risks are beyond our control, and we advise users to remain vigilant.

    • If you wish to access, update, or correct your information, or if you have any inquiries regarding your data, please do not hesitate to contact us at support@tehonokimanawau.com. We prioritize your privacy and will only release your information directly to you, requiring identity verification to ensure security.

    • In summary, TE HONO KI MANAWAŪ is dedicated to protecting your information through comprehensive safeguards, while also recognizing the inherent risks of online data transmission. Your trust is essential to us, and we are committed to maintaining the highest standards of data protection.

21. FEEDBACK​

    • We appreciate and welcome your feedback and your comments and suggestions for improving our service, Site and user experience. You can contact us at support@tehonokimanawau.com. 

22. By using this Site you are agreeing to all parts of the above Terms of Access.

23. If you have any questions about the Terms of Access, please contact us at support@tehonokimanawau.com.